Return & Refund Policy

Thank you for your purchase. At Vagustim, your satisfaction is our priority. If you are not fully satisfied with your order, you may return it under the terms of the Distance Sales Agreement you accepted at checkout. This document outlines our unified return and refund process for a smooth and transparent experience.

Returns must be initiated and processed within 30 days from the date you received your item(s).

• Item Condition: Products may be returned whether new or used, provided they are free from cracks, scratches, or other significant damage.

• Packaging: Items must be returned in their original packaging with all original tags and labels intact.

Contact Us: Reach out to our support team at support@vagustim.io to begin the return process. Please note that we operate on weekdays only and do not respond to inquiries during weekends. We strive to reply within 24 hours on business days.

Prepare the Package:
• Securely repackage the item(s) in the original packaging.

• Ensure the device is adequately protected during transit.

• Vagustim is not responsible for damage incurred during return shipping. The sender is responsible for ensuring proper packaging.

Shipping Instructions: 
• Our support team will provide the return address of the nearest Vagustim hub.

• Follow all instructions provided by support@vagustim.io carefully.

• Return shipping costs are the responsibility of the customer.

Once we receive your returned item(s), we will inspect them and begin processing your refund.

• Please allow up to 30 days from the date we receive the returned item(s) for the refund to be processed.

• Once processed, please allow an additional 3–5 business days for the refund to reflect on your original payment method.

• Shipping Compliance: Ensure all return instructions provided by our team are followed.

• Incorrect Return Address: Returns sent to addresses other than the one specified will not be eligible for a refund.

• Damaged or Defective Items: If you received a defective or damaged product, please contact us promptly to arrange for a refund or exchange.

If you have any questions regarding this policy or your return, please email us at support@vagustim.io. We are here to help and will do our best to ensure a seamless resolution.

Thank you for your understanding and cooperation.